Ionic Pro Air Purifier Troubleshooting (Top 9 Problems)

  • Author: Irene Mills
  • Date: September 26, 2022
  • Time to read: 5 min.
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The Ionic Pro Air Purifier is one of the best air purifiers you can buy for your home. But sometimes even the best machines break down. 

It’s good to know how to fix issues with your Ionic Pro Air Purifier so you can get it working again as soon as possible.

Here is a list of some common problems and steps you can take to keep your Ionic Pro running efficiently and effectively for years to come.

Use these Ionic pro troubleshooting tips below to find the best solution for you. 

Ionic Pro Turbo Keeps Shutting Off

If your unit keeps shutting off, it could be several things. These include:

  • There is too much dust on the wires
  • The AC input has been overloaded or is unstable
  • There is too much moisture on the blades

If too much dust is the problem, the ionizing wires might need to be cleaned.

If it’s the AC input, try turning the unit off, unplugging it, and letting it sit for a few minutes. And if you notice moisture on the blades, wipe them down and allow them to dry before replacing them.

Normally, it takes 24 hours for them to dry completely. And with all of these solutions, make sure that you turn off the unit and unplug it before doing anything else.

Ionic Pro Won’t Reset

To reset the unit, just hold down the On/Off switch for a few seconds, then release. If your Ionic Pro air purifier won’t reset, it’s time for Plan B.

This means to turn the unit off, then unplug it from the wall. Let it sit for several minutes. The longer you let it sit, the more likely the problem will be solved.

If this doesn’t work, calling Customer Service might be the only option.

Ionic Pro Air Purifier Hissing

If the Ionic Pro air purifier is making any noises, especially hissing noises, it probably needs to be cleaned.

You’ll have to decide exactly what needs to be cleaned before going any further. It might be the springs that connect to the blades. It could be that the blades themselves are dirty.

Or it could be that the stainless steel contact points need to be cleaned.

The best thing to do is determine what needs to be cleaned and clean it properly. Again, you should turn the unit off and unplug it first.

Ionic Pro Air Purifier Clean Light Stays On

If the Clean light stays on, check to see if anything needs cleaning before you do anything else.

There is also a filter inside that might need to be replaced. But for pre-2007 units, it might be impossible to get the parts.

You can also try taking the blades out and blow-drying them to clean and dry them. If these things don’t work, try resetting it or unplugging it for several minutes.

The Clean light should only be on when something in the unit needs to be cleaned.

Ionic Pro Turbo Making Static Noise

Just as with most other Ionic Pro air purifier troubleshooting issues, noise usually indicates the unit needs cleaning.

Again, it could be the blades, the springs that connect to the blades, or the contact points.

The user manual will help you ascertain the situation so you can know how to get started.

If you believe that the unit is clean, you could try to reset it or unplug it and let it sit for a while.

How Do You Reset An Ionic Pro Air Purifier?

Resetting an Ionic Pro air purifier is easy. Simply press the On/Off switch and hold it down for 5 to 10 seconds.

It may take longer than that, depending on your unit, to finally reset.

This almost always works. If it doesn’t, turn off the unit and unplug it, then let it sit for a while. You may have to do both of these things to reset the unit.

How Do You Take Apart An Ionic Pro?

Taking apart the Ionic Pro involves two main steps.

First, you have to pull upward on the release latch and remove the collection blade unit. Then, you should open the main door to remove the built-in filter. This is not a filter that you have to replace regularly, but you should clean it periodically. 

Always make sure that you turn the unit off, unplug it, then wait for a minute or two before taking it apart, regardless of why you’re doing so in the first place.

How Do I Clean My Ionic Pro?

The blades are usually what needs cleaning first.

Turn the unit off, unplug it, and let it sit for a few minutes.

Then, remove the blades by pulling upward on the release latch, then pull it out from the main door.

Remove the collection blade unit but do not touch the blades until you ground them. To do this, tap them on a water pipe or another metal object.

Wipe all three blades with a damp cloth and let them dry for 24 hours. Then, put them back in the unit.

If you need to clean the contact points or the springs, the process is roughly the same. Check your user manual for more details on cleaning these components.

Ionic Pro Air Purifier: How it Works

The Ionic Pro air purifier uses the ionization process to get rid of allergens and contaminants in the air. Negative ions are released, which attract positive-ion allergens.

Those allergens are then trapped on the collection plates.

Next, more negative ions are released into the air so the process can start all over again. Because of this, the purifier never needs filters that have to be replaced.

Final Thoughts: Ionic Pro Air Purifier Troubleshooting

Most Ionic Pro air purifier troubleshooting tips are easy to follow, and there are more of them in the user manual.

This is not a complex unit, but it will definitely behoove you if you learn a little about how it is put together.

Fortunately, it is easy to determine what the problem is most of the time. This is because there is one light that comes on when something is wrong, and another when it’s working right.

If all fails you can always contact consumer support:

 1-800-875-8577
You can message then at  customerservice@envionproducts.com

Looking For Air Purifier Guides?

If you’re looking for more air purifier resources, consider checking out our other post on air purifiers.

irene mills author of freshairdevices

(writer & chief editor)

Irene Mills is eager to help others create an indoor allergen-free home. She has years of experience testing out air purifiers, dehumidifiers, and other products designed to help with indoor air quality. Learn more about me.